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Noticeboard

Bank Holiday arrangements - please note that the surgery will be closed on Monday 25th May. It will reopen on Tuesday 26th May at 08.30 (telephones at 08.00). If you need an appointment please contact Showell Park Health Centre at Fifth Avenue, Low Hill, Wolverhampton, WV10 9ST.  Please call 01902 446711 between 08.00 - 12.00 to arrange an appointment. This is not a walk-in service, you must book an appointment.

CORONAVIRUS - 19.05.20

Link to coronavirus guidance in different languages: https://www.doctorsoftheworld.org.uk/coronavirus-information/ 

Patient guidance on self isolation and social distancing for Covid 19 - please follow link:

https://www.nhs.uk/conditions/coronavirus-covid-19/

Symptoms and what to do:

Self isolate if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • notice a change to or have a loss of smell
  • notice a change to or have a loss of taste

If anyone in your household has these symptoms, you must self isolate for 14 days.

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home, stay alert.

Use the 111 online coronavirus service to find out what to do.

Only call 111 if you cannot get help online.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Patient access to medical records

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

NHS Constitution

The NHS is founded on a common set of principles and values that bind together the communities and people it servces - patients and public - and staff who work for it.

How Prestbury Medical Practice implements the NHS Constituton, please click on link. NHS Constitution

 

 



 
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