Noticeboard

COVID 19 NOTICE – WE ARE OPEN!


Please note that the surgery is open, and we are here for you. It is important that you seek medical advice for any health related issues if you have worrying symptoms that may require treatment and we advise that you continue to contact the surgery to enable us to assess you. The practice has put measures into place to minimise risk from Coronavirus and these will be explained to you when you call the surgery, including what to do if you require a face to face appointment. Routine childhood immunisations are being done at the surgery and if your child is due for these, please make an appointment.  Further information about COVID can be found on our dedicated menu page "COVID 19"

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Patient access to medical records

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

NHS Constitution

The NHS is founded on a common set of principles and values that bind together the communities and people it servces - patients and public - and staff who work for it.

How Prestbury Medical Practice implements the NHS Constituton, please click on link. NHS Constitution

 

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website