Patient Access
Ordering Repeat Prescriptions
Repeat prescriptions are medications which appear on your prescription slip which the doctor would like you to continue on a regular basis.
Your list can also be found on your online account.
How to Request a Repeat Prescription
Repeat prescriptions may be ordered in 3 ways:
- Online
You can order your repeat prescriptions via Patient Access on a computer, tablet or smartphone. - In Person
Tick the boxes on your green repeat medication slip, OR, write a note stating what medications you would like and drop it in the box in reception area or post it to the surgery. Please only order medications that you need. - Email
You can email your request to the practice email address: [email protected]
Non-urgent advice: Patient Notice
Please allow 72 hours for repeat prescriptions to be processed and remember to take weekends and Bank Holidays into account. Prescriptions cannot be ordered on the telephone unless you are considered to be housebound. Collections can be made after 10:30 if you are not using a nominated pharmacy. Urgent requests for urgent prescriptions only will be ready to be collected on the same day providing a doctor is available to sign them.
Collecting your Prescription
All prescriptions will be sent to your nominated pharmacy. If you do not have one nominated, your prescription will be printed off for you at the surgery.
For some/few medications, the prescription must be printed off and taken to the pharmacy in person. You will always be notified if this is the case for your prescription.
- NHS prescription charges – NHS (www.nhs.uk)
- Save money with a prescription prepayment certificate (PPC) – NHS (www.nhs.uk)
- Find a pharmacy – NHS (www.nhs.uk)
Questions about your Prescription
If you have questions about your medication, your local pharmacists can answer your questions on prescription and over-the-counter medicines.
You can also contact us at the surgery.
Medication Reviews
If you have a repeat prescription, we may ask you to come in at least once a year for a review. Please make sure you book a routine appointment when we ask you to come in for your review. This may be able to be done by one of our inhouse clinical pharmacists.
Prescription Charges
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Find out more about prescription charges on nhs.uk.
About Pharmacists
Pharmacists are experts in medicines who can help you with minor health concerns.
As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Disposing of Old Medicines
If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy to be disposed of safely.
Over-the-counter medicines
Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?
Following national guidance from NHS England, our GPs are asked not to prescribe these medicines (there are some exceptions, see the below link), including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.
Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.